How Solen handles your information

1. Who is responsible

EZ Site Studio LLC is responsible for the Solen software and this website. For privacy requests, email solencustomersupport@gmail.com or write to 18 Chipmunk Lane, Norwalk, CT 06850.

2. Sign-in, account, and invite records

The Beta uses Supabase to send your email sign-in code and verify your account. Solen's service stores a Solen account ID and the identity-provider account reference, along with whether the account has Beta access and its remaining managed-AI allowance. When an invitation is redeemed, the service records which account used it and when.

If you email us, we receive the sender address and any information you include so we can reply. Do not email passwords, sign-in codes, or other secrets.

3. AI requests and usage records

When you use managed online AI, task instructions and relevant text needed for the request are sent from your computer through Solen's gateway to OpenAI. This can include text you ask Solen to read or write. Solen's gateway records information needed to run the service and track any one-time Beta allowance, such as the account, request type, AI service and model, usage amounts, cost, status, and time. Solen asks OpenAI not to store Responses API outputs, but OpenAI processes requests under its own terms and data controls.

The gateway may temporarily keep a returned text answer so it can return the same answer if a connection is lost and a request is retried. Audio used for voice transcription is sent to OpenAI for transcription; Solen does not save the audio in its usage ledger. When Solen speaks its replies through its online voice, the sentence it is about to say is sent to OpenAI to produce the audio.

Live conversation. If you turn on “Talk with Solen live” in Settings and start a conversation, your microphone audio is streamed to OpenAI for as long as the conversation is open, and Solen sends OpenAI short summaries of the task it is working on so the voice can talk about it. Screenshots, page contents and passwords are not sent to the voice. The conversation ends when you end it, after a short quiet period, or when you lock your computer or sign out. Solen's gateway records how long each conversation lasted, for its Beta allowance; it does not save the conversation's audio or words.

If you connect your own OpenAI or Anthropic API key, the information needed for that request is sent to that provider and handled under its terms; the provider may bill you directly. A model you run locally with Ollama processes its request on your computer. The Codex connection uses the official app for supported coding tasks and follows the account and service terms that apply to it. Solen does not support every consumer AI subscription as a connection.

4. Files, activity, and screenshots on your computer

Solen runs on your Windows computer and may read, create, or change files and use open apps as needed for a task you give it. The Beta also saves screenshots it captures in %LOCALAPPDATA%\Relay\Captures. These screenshots stay on your computer; the current Beta does not upload them to Solen's gateway or send them to its AI service.

Screenshots are stored as unencrypted PNG files. When Solen saves another capture, it tries to remove captures older than seven days and keep no more than 100. This cleanup is best-effort and runs only when a capture is saved, so older files can remain longer if no later capture is saved or Windows cannot remove them. They may include private information, including sign-in screens, if those screens are visible when a capture occurs. You can review and delete them in the folder above.

Uninstalling Solen does not remove all local Solen data. After uninstalling, open File Explorer, enter %LOCALAPPDATA% in the address bar, and delete the Relay folder to remove the account cache, settings, task history, logs, and screenshots stored there. Files you created or downloaded elsewhere remain in their original folders.

5. Diagnostics you choose to export

Settings includes an Export diagnostics action. When you use it, Solen creates a text file on your computer containing information such as the app version, Windows version, startup and connection status, current project phase, provider status, and AI usage totals. It is not sent automatically. You choose whether to share it, for example by attaching it to an email to support.

The export excludes credentials, account handles, conversation IDs, transcript text, task instructions, repository paths, logs, and captured images. If you send us an export or other files, we use them to investigate the issue you reported.

Feedback. Settings includes a Feedback page for reporting a bug or requesting a feature. When you send one, we receive what you wrote, the Solen app version, and your Windows version. If you leave “The Solen team may reply to my account email” selected, your Solen account email address is included so we can answer; clear it to send without one. Nothing else is attached: no logs, screenshots, files, or window contents. Feedback is stored on Solen's gateway, hosted by Fly.io, and a copy is emailed to the Solen team through Resend. We use it only to fix problems and decide what to build, and keep it while it is needed for that during the Beta. You can ask us to delete feedback you sent by emailing solencustomersupport@gmail.com.

6. Service providers and the website

We use Supabase for email sign-in and identity; Fly.io to host Solen's gateway and account and usage records; OpenAI for managed online AI, voice transcription, spoken replies and live conversation; Anthropic when you connect its API; Resend to send Solen's email, including feedback notifications; and Google to handle messages sent to our Gmail support and business addresses. The website is hosted on Cloudflare Pages. It also loads fonts from Google Fonts and WebFonts and background video from Amazon CloudFront. Your browser connects to those services to load the site, so they may receive normal connection details such as your IP address and browser request information.

Paid plans and checkout are not available in the Beta. No payment processor is currently used for Solen purchases.

7. How information is used and shared

We use account and usage records to provide the Beta, verify invitations, track the included AI allowance, protect and troubleshoot the service, and answer support requests. We share information with the service providers listed above only as needed to provide those services, or when we are legally required to do so. We do not sell account records or use task content for advertising.

8. How long information is kept

Screenshots are stored as unencrypted PNG files. When Solen saves another capture, it tries to remove captures older than seven days and keep no more than 100. This cleanup is best-effort and runs only when a capture is saved, so older files can remain longer if no later capture is saved or Windows cannot remove them. They may include private information, including sign-in screens, if those screens are visible when a capture occurs.

Solen's service keeps account and usage records while they are needed to operate the Beta, track usage, protect the service, and meet legal obligations. The Beta does not currently provide a self-serve account deletion button or a published schedule for deleting those service records.

You can email a privacy request to solencustomersupport@gmail.com. We will verify the request and explain what we can delete and what, if anything, we must retain.

9. Adults only

Solen is for adults 18 and over. When you create an account, Solen asks for your date of birth and checks it on its own service before giving the account Beta access. It keeps only that the account was confirmed as 18 or over, and when; it does not keep your date of birth. If the date shows someone under 18, the account is not given access and the same account cannot try again for 24 hours. We do not knowingly collect information from anyone under 18. If you believe someone under 18 has an account, email solencustomersupport@gmail.com and we will remove it.

10. Changes and questions

We will update this page if our practices change. We will post the new effective date above. Questions or privacy requests can be sent to the support email or mailing address in section 1.